Real-time remote diagnostic consulting for independent shops and DIY owners. I guide your diagnostic process over Zoom using your tools, your data, and my factory-level expertise.
Zero-In Diagnostics
HOW IT WORKS
Here's how a remote session works: You submit your vehicle info, symptoms, DTCs, and what's already been tried. We connect over Zoom, and I direct your diagnostic process in real time what PIDs to pull, what live data to watch, where to probe wiring, when to run bi-directional controls, and how to interpret scope captures. I walk you through it step by step using your scan tool and your equipment.
You walk away with a verified root cause, a clear repair path, and a written summary not a guess and a parts list. Every session is built on the same diagnostic philosophy I used at the factory level: live data first, wiring before parts, root cause always.
WHY WORK WITH ME
Most shops lose money on tough diagnostics. The car sits on the lift for hours, parts get thrown at it, and the customer loses patience. Sending it to the dealer means losing the job entirely and paying the dealer's diagnostic fee on top of it. A single remote session costs less than one misdiagnosed part and gets you to root cause before anything gets replaced.
I've been on the other side of this. I've worked the dealer floor where cars come in after two or three shops already failed. I know how those jobs go wrong skipped steps, assumptions based on forum posts, parts swapped based on probability instead of data. That's what I prevent. I direct your diagnostic process based on what the vehicle is actually telling us in real time not what a parts store code reader says it might be.
For DIY owners, it's the same value. You've got the skills to do the repair yourself but diagnosing a complex electrical or network fault without factory-level experience can cost you weeks and hundreds in wrong parts. One session gets you the answer and a clear repair plan.
PRICING
Up to 90 minutes of live diagnostic consulting over Zoom. I direct your diagnostic process in real time telling you what PIDs to pull, what live data to watch, where to probe wiring, when to run bi-directional controls, and how to interpret scope captures. You use your scan tool and your equipment, I provide the factory-level expertise. Works for any make, any model, any complexity level. You walk away with a verified root cause, a clear repair path, and a written summary of findings and recommended next steps not a guess and a parts list.
Unlimited async messaging for quick diagnostic questions, photos, and scan data review plus 4 scheduled Zoom sessions per month for your toughest jobs. Priority response times. I become your shop's on-call diagnostic specialist for complex electrical, European, EV, and any platform your team hits a wall on. Every session includes written documentation of findings and next steps. Built for independent shops that want factory-level diagnostic support without hiring a full-time specialist.